IT & Tech · Support & Maintenance
Living knowledge base
Turns resolved tickets into up-to-date KB articles.
- Outcome
- −30% recurring tickets
- Impact
- Medium
- Function
- Support & Maintenance
How it works
It reads
- Incoming tickets
- Knowledge base
The agent
Living knowledge base−30% recurring ticketsPowered by Dust
Connects to your tools
It delivers
- Suggested replies
- Qualified escalations
From pilot to production
- 01DiagnoseWe map the workflow, the data and the target metric - no generic template.
- 02Wire & iterateThe agent is connected to your real tools and refined with the people who use it.
- 03Measure & scaleAdoption is measured on real data, then the agent moves to production.