IT & Tech · Support & Maintenance
L1/L2 support assistant
Triages the ticket, proposes a fix from the knowledge base and escalates when needed.
- Outcome
- −60% resolution time
- Impact
- High
- Function
- Support & Maintenance
How it works
It reads
- Incoming tickets
- Knowledge base
The agent
L1/L2 support assistant−60% resolution timePowered by Dust
Connects to your tools
It delivers
- Suggested replies
- Qualified escalations
From pilot to production
- 01DiagnoseWe map the workflow, the data and the target metric - no generic template.
- 02Wire & iterateThe agent is connected to your real tools and refined with the people who use it.
- 03Measure & scaleAdoption is measured on real data, then the agent moves to production.